ConsumerDirect: B2C order fulfillment

Direct meets the demanding needs of your customers by completing their shopping experience accurately and on time

ConsumerDirect is Direct Distribution’s B2C order fulfillment solution for your direct sales or e-commerce initiatives. Our 1.2 million square feet of warehousing space is strategically located across Canada’s major centres in Vancouver, Calgary, Edmonton, Regina, Saskatoon, Winnipeg and Toronto to put you closer to your customers. TRUST Direct to improve the efficiency of your direct sales or e-commerce business and fulfill the needs of your customers faster by being everywhere your customers need you to be.

Industries served include:

  • Apparel
  • Building Products
  • Food & Beverage
  • Gifts & Novelties
  • Housewares
  • Natural Health Products

A seamless system for seamless service

Direct Distribution’s order processing system and capacity ensures same day shipping and next day customer delivery. Direct backs this up with a 100% audit of outbound consumer shipments. Our best in industry warehouse management system (WMS) and quarterly cycle count programs provide you with the ultimate in inventory accuracy reassurance. Prevent costly out-of stock situations with greater visibility from our order management system and full range of connectivity options.

An opportunity for you

If you’re a non-resident importer, Direct Distribution offers the advantages of C-TPAT and PIP certification as well as Natural Health Product Import and Medical Device Class 2 Site Licenses.

Trust Direct to make your entry into the Canadian market easy and convenient. Find out more about our Regulatory Services.

TRUST Direct

Direct’s breadth of experience, existing infrastructure and our negotiated carrier rates provide you with the most cost-effective, variable cost replenishment opportunity.

Contact Direct Distribution in Mississauga (Toronto), Brampton or Calgary

Warehouse fulfillment

Warehousing and distribution

Courier parcel shipping

  • Providing your business with an end-to-end B2C order fulfillment solution

    Order Management

    • EDI, Flat File, XML Interfaces
    • Order Fill Reporting
    • Back Order Management
    • Same Day Order Fill
    • Peak Demand Capabilities
    • Reverse Logistics

    Inventory Management

    • Robust Inventory Control
    • Custom Cycle Count Programs
    • Real-time Inventory Visibility
    • Daily Inventory Snapshots
    • DOS Warning Reports
    • Multi-location Inventory Balancing

    Order Assembly

    • Multi-SKU Pick & Pack
    • Kitting
    • Light Assembly
    • Marketing Materials Insertion
    • 100% Audit
    • Customized Packaging
    • Customized Invoicing


    • Full Canadian Coverage
    • TL, LTL and Courier
    • Transport Rate Shopping
    • Pre-negotiated Rates w/Major Couriers
    • Zone Skip Capability
    • Package Confirm & Tracking
    • Customs Documentation & Brokerage