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INTEGRITY
Honour, Honesty, Ethical (labour, environment, legal), trustworthy, a traditional "handshake" value system, earning our way, transparency.
HUMANITY
Treating people with dignity and respect. Decency, honest and open dealings with others. Respect for the individual be it employees, customers, suppliers orpartners, a family-like (and supporting) culture. An employee-oriented organization.
ACCOUNTABILITY
Accountable to staff, customers, and our customers' customers
Accountable to our results/deliverables and long-term success
Accountable to employees,
• Reliability
• Long-term commitment
• Transparency, Openness, Open-door policy
• Processes to listen
• Access to people who will deal with issues and the willingness to resolve things
COLLABORATION
We understand that results are the product of a team effort. We collaborate within Direct Distribution Centres (with staff at all levels and in all roles and across departmental lines) and we use a collaborative style with our customers, sharing ownership for a successful operation.
DEDICATION
Customer-driven, Conscientious effort, earnestness, "can do" people, responsive, problem-solvers
LEADERSHIP
• Personal leadership: ownership, initiative, empowerment, a voice, competence • Corporate leadership: Market leadership, innovation, continuous improvement, etc.
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